7 January 2020
Saying you’re customer-centric is one thing, being customer-centric is another. Does it show in the things you do and the things you measure? Julian Thorne identifies five characteristics of truly customer-centric publishers. More
Saying you’re customer-centric is one thing, being customer-centric is another. Does it show in the things you do and the things you measure? Julian Thorne identifies five characteristics of truly customer-centric publishers. More
Does your CEO know what your subscriber retention rate is? The chances are, probably not. But, according to Julian Thorne, author of the InPublishing Guide to Retention Strategies for Publishers, this key number should never be far from his or her (or your) mind. More
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